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See, hear and speak to visitors from anywherePlease read the following…
If you opt in to the scheme and then complete your order, Box Broadband will be able to apply to DCMS for a voucher on your behalf. Once DCMS receives the application from us, you will receive an email from them asking you to confirm your details and that you are becoming a customer of Box Broadband. You will need to reply to this email within 28 days to ensure you qualify for the voucher. This will allow Box Broadband to claim part of the cost of installation (the total cost of which is quite high, as your property is rural) to your property.
Without this voucher, the cost of installation will be very high, and whilst you do not have to opt in, if you choose not to you will be liable for this installation cost. So, please do ensure that you opt in, and also promptly respond to the email from DCMS.
Once our installation is complete and your service is fully live, we will inform DCMS who will then send you another email to make sure you’re happy with the service. In addition, you will see (on your first bill from us) that the installation fee has been charged, and then refunded.
If you have do have any further questions on the voucher scheme, please don’t hesitate to call our Customer Services team on 01483 904123.
If you would prefer, please feel free to call our Customer Services team on 01483 904123.